On-site Technical Support at the Click of a Mouse
The new service tool from WIKUS-Sägenfabrik enables its service technicians to view the customer’s on-site situation remotely via live video and directly help with sawing processes or on the bandsaw machine.
What the new audiovisual technical support offers
As a provider of sawing solutions and comprehensive consulting services, the expert technical service of WIKUS is being further expanded digitally:
“The audiovisual remote service from WIKUS is easy and convenient for our customers to use via smart phone or tablet. In the past, it was often possible to communicate only by telephone and explain the situation verbally in the event of a malfunction during sawing operations – but now the service tool can transmit a live image of the situation on site,” says Nico Scholze, Technical Service Germany.
It is often the case that a technical question can be answered or a fault rectified and machining can start again immediately.
“If there is a major malfunction in the saw drive, we can assess the situation and can come to the site with the right equipment. Both scenarios save time and money,” adds WIKUS service technician Patrick Lenort.
Of course, on-site visits by WIKUS service technicians will continue to be carried out if necessary.
How you benefit from technical support as a WIKUS customer
Whether when using the sawing solutions or for immediate assistance in the event of malfunctions: thanks to the new service tool, WIKUS can support its customers even better in solving problems and gaining important insights for later issues.
